Responsible Gambling at StoneVegas
What Safer-Gambling Tools Are For
Pokies and live casino games are meant to be entertainment, not a way to make money or escape stress. StoneVegas Australia provides a set of account controls that let you decide, in advance, how much time and money you're comfortable spending. These tools work best when you set them before you start playing, not after a session has already gone off track.
Every tool on this page is optional, free, and reversible only under the rules explained below. None of them require you to explain yourself or justify your choice. You are always in control of your own account settings.
This page is written for players who are 18 years or older. StoneVegas does not offer accounts to anyone under the legal gambling age, and age verification forms part of our standard identity checks.
Setting a Limit on Your Account
Limits are simple to put in place and give you a clear boundary before you deposit or play. Follow these steps to set one up:
- Log in to your StoneVegas account and open your account or profile settings.
- Find the responsible gambling or safer play section.
- Choose the type of limit you want: deposit, loss, session time, or a reality check reminder.
- Enter the dollar amount or time period that feels right for your budget and lifestyle.
- Confirm the change and check your account dashboard to make sure it has been applied.
- Contact support if you want to lower a limit immediately, or wait out the cooling-off period if you want to raise one.
Lowering a limit takes effect straight away. Raising or removing a limit is deliberately slower, because that pause gives you time to reconsider.
Keep Limits Realistic
Set a figure you could genuinely afford to lose and still cover your regular bills. A limit only works as a safeguard if it reflects your real budget, not the amount you hope to win back.
Safer-Gambling Tools Available
The table below sets out each tool, what it actually does to your account, and how you switch it on. Use whichever combination suits how you play.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the amount you can add to your balance over a day, week or month | Set in account settings or by asking support to apply it for you |
| Loss limit | Stops further play once your net losses reach the amount you chose | Set in account settings under safer play |
| Session time limit | Logs you out automatically once your chosen playing time is reached | Set in account settings and confirmed before it takes effect |
| Reality check | Sends an on-screen reminder of how long you've been playing and what you've spent | Turned on in account settings, with intervals you choose |
| Self-exclusion | Closes your account and blocks access for a period you agree with support | Requested through [email protected] or live chat |
Self-Exclusion and How It Works
Self-exclusion is a firmer step than a limit. It closes your account entirely for an agreed period, during which you cannot log in, deposit, or play at StoneVegas.
How to Request It
Contact our support team via live chat or email at [email protected] and ask to self-exclude. Support is available 24/7 and will confirm the exclusion period with you before it's applied.
What Happens During Exclusion
- Your account is closed for the agreed period and cannot be reopened early.
- Marketing emails and promotional messages stop.
- Any funds already in your balance remain accessible through a withdrawal request.
If you feel a self-exclusion period is the right move, do not wait for a limit to fail first. It's a legitimate tool to use straight away.
Recognising the Warning Signs
Problem gambling doesn't always look dramatic. It often builds slowly through small changes in habits, mood or finances. Watch for these signs in yourself or someone close to you:
- Spending more time or money on pokies than you planned, on a regular basis.
- Chasing losses by depositing again straight after a losing session.
- Borrowing money, selling belongings, or using bill money to keep playing.
- Lying to family or friends about how much time or money is spent gambling.
- Feeling irritable, anxious or low when trying to cut back or stop.
- Neglecting work, study, sleep or relationships because of gambling.
Noticing one or two of these on their own isn't necessarily a crisis, but a pattern of several is worth taking seriously and acting on early.
Where to Get Help Locally
Support is free, confidential and available whether or not you're ready to stop entirely. You don't need to be in crisis to reach out.
| Service | Contact | Availability |
|---|---|---|
| Gambling Help Online | 1800 858 858 / gamblinghelponline.org.au | 24/7 |
| Lifeline | 13 11 14 | 24/7 |
Gambling Help Online offers confidential phone and online chat counselling, and can talk you through limit-setting, self-exclusion, or simply how gambling has been affecting you. Lifeline is there for broader crisis support if things feel overwhelming.
You can also talk to your GP, who can refer you to local financial or mental health counselling services if gambling has affected your finances or wellbeing.
Frequently Asked Questions
How do I set a deposit limit on my StoneVegas account?
Open your account settings, find the safer play or responsible gambling section, and enter the amount you want to cap for a day, week or month. The limit applies once confirmed, and you can contact support if you need help finding the setting.
Can I lower my limit immediately if I'm worried about my spending?
Yes, lowering a deposit, loss or time limit takes effect straight away once you confirm the change. This is designed so you can act quickly if you notice your spending or playing time getting out of hand.
How long does self-exclusion last at StoneVegas?
The exclusion period is agreed directly with our support team when you make the request, and your account stays closed for that full period. Contact live chat or [email protected] to arrange it.
What should I do if I think someone else has a gambling problem?
Speak to Gambling Help Online on 1800 858 858, who support family members and friends as well as the person gambling. They can advise on starting a conversation and finding local support services.
Is there a cost to using safer-gambling tools on my account?
No, deposit limits, loss limits, session timers, reality checks and self-exclusion are all free account features. There is no fee to switch any of them on, and no fee to request self-exclusion through support.
Will I stop receiving promotional emails once I self-exclude?
Yes, marketing and promotional messages stop once your self-exclusion is confirmed by support. Account-related messages about withdrawing existing funds may still be sent during that period.
StoneVegas is intended for players aged 18 and over. If gambling stops being fun, or is affecting your finances, work or relationships, call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au.